Coordinate with strategists, copywriters, designers, video editors and project teams to ensure every department is aligned before work progresses to the next stage.
Review project deliverables at key milestones by assessing strategic alignment, execution quality and client readiness before work is presented or delivered.
Identify execution gaps, operational risks and workflow bottlenecks early so that issues are addressed before they impact project quality, timelines or client expectations.
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Collaborate with clients, business stakeholders, and cross-functional teams to gather requirements, manage project risks, resolve technical issues, and ensure successful project delivery.
Drive project execution using Agile/Scrum methodologies and project management tools, while leveraging cloud platforms (AWS/Azure) to support scalable, secure, and reliable solution implementations.
Provide exceptional customer service by greeting clients warmly, understanding their needs, and ensuring a comfortable and relaxing experience.
Learn and practice various nail care techniques, including filing, buffing, cuticle care, and polish application, under the guidance of experienced professionals.
Assist with client consultations, offering basic advice on nail care and product recommendations as learned during training.
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Verify system backup availability, project file backup status, and maintenance records.
Carry out basic inspection of PLC CPU/module status, I/O modules, communication modules, network switches, fibre links, power supplies, UPS, and panel condition.
Support functional checks on HMI graphics, alarm pages, trends, reports, client-server communication, and operator interface functions.
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Engage with diverse clientele, dissect their requirements, and illustrate tailored solutions to address their pain points.
Respond to Requests for Information (RFI) and Request for Proposal (RFP). Working closely with Sales Consultant to ensure successful accounts closures.
Collaborate with cross-functional teams to ensure solution feasibility and alignment.
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Legal Document Preparation
Client Communication
Billing and Invoicing
Office Administration
Time Management
Attention to Detail
Confidentiality
Timely
Data Entry
Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.
Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
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Strong interpersonal and consultative communication skills
Solution-oriented with the ability to design client-specific training programs
Project management and organizational skills
Ability to work independently and collaboratively across teams
Fluency in English; proficiency in other ASEAN languages is a plus