My Business Management Supports Hiring! Full Time Customer Service 客户服务 in Selangor, Earn up to MYR 3,500 - Ricebowl

Diploma or Bachelor’s Degree in Business Administration, Marketing, Customer Service or a related field.

Fresh graduates are encouraged to apply.

Candidates with 1 year of relevant working experience will be an added advantage.

Good interpersonal and communication skills.

Friendly, responsible, disciplined and proactive.

Able to multitask and manage follow-ups effectively.

Good problem-solving skills with strong attention to detail.

Able to communicate in English, Bahasa Malaysia and Mandarin.

Mandarin proficiency is required to communicate effectively with Mandarin-speaking clients.

Own transport is required as the role may involve visits to client locations.

Guide new clients through the onboarding process and ensure a smooth service experience.

Communicate with clients to understand their needs and provide appropriate assistance.

Follow up with clients on required information, documents and service matters.

Coordinate with internal teams to ensure client requests are handled accurately and on time.

Monitor client accounts and proactively follow up on outstanding matters.

Keep clients updated on relevant services, processes and important developments.

Build and maintain good relationships with clients to improve customer satisfaction and retention.

Invite and follow up with clients for company activities, events and promotional campaigns when required.

Identify opportunities to introduce relevant additional services based on clients’ needs.

Handle client enquiries and feedback professionally and promptly.