Devloit Sdn. Bhd. Hiring! Full Time Mandarin Customer Service (Graduates Only) in WP Kuala Lumpur, Earn up to MYR 4,600 - Ricebowl

Required Skills/Qualifications:

● Must have a Bachelor’s Degree(any stream) with 1–2 years of solid experience in a BPO/Call Centre/Contact Centre Environment.

● Able to start work from 15th/22nd June.

● Fluent in Mandarin & English (Speaking & Writing Both)

● Strong computer skills, including experience with CRM systems and Microsoft Office.

● Excellent communication, interpersonal, and problem-solving skills.

● Ability to work in a fast-paced, team-oriented environment.

Role : Customer Care Officer

Start Date : 22nd June

Working Schedule : 9am-6pm OR 10am-7pm (FIXED MONDAY TO FRIDAY)

PERMANENT JOB

Key Responsibilities:

• Professionally handle inbound and outbound calls, Live chats and emails from customers and distributors, ensuring a positive and consistent experience.

• Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.

• Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.

• Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.

• Proactively escalate challenging cases to the team leader for additional support and guidance.

• Maintain a high standard of professionalism and empathy in all communications.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Dental
• Career Enhancement
• Overtime Pay