Sparkdent Digital Hiring! Full Time Customer Service Executive in 59000, Earn up to MYR 4,500 + additional compensation - Ricebowl

Diploma in a relevant field.

Minimum of 3 years of experience in a customer service role.

Excellent communication and interpersonal skills.

Proficiency in customer relationship management (CRM) software.

Ability to handle customer issues with empathy and professionalism.

Strong organizational and time management skills.

Familiarity with the dental industry or medical device sector is a plus.

Provide excellent customer service to clients regarding dental prostheses and related services.

Address customer inquiries, concerns, and complaints promptly and professionally.

Manage customer appointments and scheduling for consultations and fittings.

Maintain accurate customer records and update information in the database.

Process orders and manage billing inquiries related to dental prostheses.

Collaborate with the dental laboratory team to ensure customer satisfaction with products.

Gather customer feedback to identify areas for service improvement.