- Jalan Tun Sambanthan Bandar Kuala Lumpur 50470 Malaysia 50470

Bandar Kuala Lumpur, 50470
Working Location
Job Description
Requirements
Diploma in any field or equivalent practical experience.
Minimum of 1 year of experience in a customer service or related role.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using customer service software and CRM systems.
Ability to multitask, prioritize, and manage time effectively.
Adept at working in a fast-paced environment.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department.
Maintain detailed records of customer interactions and transactions.
Process orders, forms, applications, and requests.
Identify and assess customers' needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Benefits
Skills
LRT - BANK RAKYAT BANGSAR
0.6 km
MRL - KL SENTRAL
0.6 km
KTM - KL SENTRAL
0.6 km
LRT - KL SENTRAL
0.6 km
MRL - TUN SAMBANTHAN
0.8 km
MRT - MUZIUM NEGARA
1.0 km
KTM - MID VALLEY
1.2 km
KTM - KUALA LUMPUR
1.5 km
LRT - ABDULLAH HUKUM
1.7 km
KTM - ABDULLAH HUKUM
1.7 km
KTM - SEPUTEH
1.8 km
LRT - PASAR SENI
1.9 km
MRT - PASAR SENI
1.9 km
MRL - MAHARAJALELA
2.0 km
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