Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.
Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
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Filing & Archiving: Maintain a systematic "Zero-Error" filing system, ensuring both physical files and digital PDF backups are updated daily.
Sales Contract Management: Prepare and coordinate formal Customer Sales Agreements & Customer Sales Document once a sale is confirmed by the Sales Team.
Delivery Documentation: Prepare the complete Delivery Order (DO) set, Customer Sales Document and ensure all documents are signed and stamped by the customer upon machine arrival.
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Travel to customer sites to diagnose, troubleshoot, and repair customers’ equipment or the company’s forklifts in accordance with established guidelines and procedures, while maintaining positive customer relations.
Perform all job duties with honesty and integrity.
Keep the working area clean, neat, and tidy at all times.
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To identify, and develop new business opportunities and secure the maximum business potential from the corporate segments, in the area of Managed Print Services for the achievement of preset sales targets.
To explore and identify opportunities to drive continuous improvement in sales and actively promote current products and solutions to the targeted market.
To engage & communicate with senior personnel of potential customers, especially corporate level.
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To identify, and develop new business opportunities and secure the maximum business potential from the corporate segments, in the area of Managed Print Services for the achievement of preset sales targets.
To explore and identify opportunities to drive continuous improvement in sales and actively promote current products and solutions to the targeted market.
To engage & communicate with senior personnel of potential customers, especially corporate level.
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