Hardware Troubleshooting
Network Setup
Software Installation
System Administration
Technical Support
Problem Solving
Customer Service
Time Management
Team Collaboration
Attention to Detail
IT Support
Network Administration
Hardware Troubleshooting
Software Installation
Printer Maintenance
Managed Print Services
Office Solutions
Technical Support
Technical Support
Technical Support
The company integrates and services gas analysers, dust and opacity monitors, liquid analysers and sampling systems for Continuous Emissions Monitoring (CEMS) and environmental monitoring, deploys its own CEMS data software at client sites, and services Expo purging systems for the oil and gas sector. We also take on ad-hoc instruments when a project calls for them. Our technical knowledge today lives in a few people's heads and is passed on by watching. That does not scale, and it leaves the business exposed every time someone is on site, on leave or resigns.
This role turns that knowledge into something the company owns: training material, standard documents, a deployable software process, and one person the team calls first when something technical goes wrong. It is a senior individual-contributor role. You will not manage the project engineers or technicians; you will make them better, and you will be the technical authority they and Sales rely on.
You will be learning our analysers alongside the team in your first months. We expect that. What we are hiring is the ability to learn a system deeply, write it down clearly, and teach it — and you will be measured on exactly that.
Communication
Electrical Engineering
Electronics Engineering
Distributed Control System (DCS) Instrumentation
Problem Solving
Training
People Management
Candidate must possess at least a Diploma / Bachelor Degree of Computer Science/Information Technology or equivalent.
Minimum of 5 years of relevant working experience in an IT environment including: providing end user support in a corporate environment
Proven experience of Incident Management across Desktop technologies (Windows clients and Microsoft Office applications) and/or Business Applications (such as ERP systems)
...
Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.