Possess at least Primary/Secondary Schools/SPM/”O” Level, Higher Secondary/STPM/”A” Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in any field.
Required language(s): Bahasa Malaysia, English, Mandarin
After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Diploma or Degree in Automotive, Business Administration, or a related field.Minimum 1-2 years of experience as a Service Advisor in the automotive industry.Experience with EV or premium automotive brands is an advantage.Fresh graduates with strong customer service experience are encouraged to apply.Good communication and interpersonal skills.Basic knowledge of automotive maintenance; EV knowledge is a plus.Able to communicate in Mandarin is a plus, English, and Bahasa Malaysia.Proficient in Microsoft Office; experience with DMS is preferred.Additional Information:Working Schedule: 5.5 days per week (Monday - Friday: 9AM-6PM, Saturday: 9AM-1PM)
Customer Engagement
Product Knowledge
Sales Techniques
Point of Sale (POS)
Merchandising Display
Communication Skills
Interpersonal Skills
Persuasion Skills
Active Listening
Inventory Management
Brand Promotion
Time Management
Inventory Management
Team Management
Problem Solving
return & exchange handling
warehouse operation
after-sales support
responsible & reliable
able to communicate in Mandarin & Malay
Training
Inventory Management
Customer Service
Leadership
Communication
Problem Solving
Sales
Time Management
Coaching
Technical Knowledge
Product Knowledge
Retail Management
Team Leadership
Sales Management
Visual Merchandising
Loss Prevention
Team Management
Min diploma or above, with priority given to candidates majoring in administration, secretarial studies, business studies. SPM Holder with relevant experience welcome
1-2 years of experience in clerical, administrative assistant, or after-sales service support positions is preferred; experience in data management and data entry is a plus.
Proficient in Microsoft Office software (Word, Excel, PowerPoint).
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Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Sales
Customer Service
Communication
Upselling
Problem Solving
E-commerce
Cross-selling
Customer Relationship Management (CRM)
Up-selling
Follow Up Execution
Sales
Customer Service
Communication
Upselling
Problem Solving
E-commerce
Cross-selling
Customer Relationship Management (CRM)
Up-selling
Follow Up Execution