entire shopping experience of customer, starting from pre-sales until after-sales services
leaving an incomparably WOW impression to customers who support DASHER
upholding DASHER's vision to provide futuristic shopping experience, NOT just pushing SALES but fighting for the greatest EXPERIENCE that customers can enjoy
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Language proficiency: Mandarin, English & Bahasa Malaysia.
Candidate must possess at least Diploma in Business Studies/ Administration/Management, Logistic/ Transportation/ Warehousing/ Inventory Management or equivalent.
Proven 2 years of experience as a customer service role in the logistics or freight forwarding industry.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.
Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.
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