全职 After Sales Manager 工作, 薪水 up to MYR 7,000, R & A Logistic Solutions Selangor 公司招聘中 - Ricebowl

Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Automotive Technology, Business Management, or a related field.

Relevant working experience in after-sales, automotive service, workshop operations, commercial vehicles, heavy vehicles, or a related industry.

Prior experience in a supervisory or managerial role within an After Sales, Service, or Workshop Department is preferred.

Good knowledge of vehicle servicing, maintenance, repair processes, workshop operations, and technical troubleshooting.

Knowledge and experience in warranty claims and spare parts coordination will be an added advantage.

Strong leadership, team management, and manpower planning skills.

Strong customer service skills with the ability to handle complaints, technical concerns, and service escalations professionally.

Good problem-solving, decision-making, planning, and organisational skills.

Able to monitor departmental performance, operational costs, productivity, and KPIs.

Able to prepare and analyse operational and Management reports.

Proficient in Microsoft Office and general computer applications.

Good communication and interpersonal skills.

Good command of English and Bahasa Malaysia; Mandarin will be an added advantage.

Able to communicate and coordinate effectively with customers, suppliers, principals, technicians, and internal departments.

Responsible, hands-on, proactive, and able to work independently in a fast-paced environment.

Experience in the commercial vehicle or heavy-duty truck industry will be an added advantage.

Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.

Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.

Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.

Ensure vehicle servicing, maintenance, repairs, and troubleshooting are performed according to Company procedures and required technical standards.

Coordinate with technicians and relevant teams to resolve technical issues and minimize vehicle downtime.

Oversee warranty claims, including documentation, submission, follow-up, and resolution of outstanding or rejected claims.

Coordinate spare parts requirements and availability to support workshop and repair operations.

Monitor outstanding repair jobs, warranty cases, customer complaints, and other after-sales matters to ensure timely resolution.

Handle customer complaints, technical concerns, and service escalations professionally.

Maintain strong relationships with customers and ensure a high level of customer satisfaction.

Work closely with Sales, Spare Parts, Operations, and other departments to ensure smooth after-sales support.

Supervise and manage After Sales personnel, technicians, workshop staff, and relevant team members.

Manage manpower planning, work allocation, workforce utilization, and departmental productivity.

Provide leadership, coaching, guidance, and performance feedback to team members.

Monitor departmental KPIs, service performance, operating expenses, revenue, and profitability.

Identify opportunities to improve service quality, operational efficiency, cost control, and customer retention.

Prepare and review After Sales operational, workshop, warranty, financial, and performance reports for Management.

Ensure proper documentation and records are maintained for service, repair, warranty, technical, and customer matters.