We are a Bursa-listed group operating multiple business units across Malaysia (currently 5 and growing), supporting more than 300 users. As the group expands, we are looking for a practical and accountable Group IT Manager to strengthen group-wide IT stability, governance, team structure and digital capabilities.
This is a hands-on leadership role reporting directly to the Director. You will not be expected to handle day-to-day technical support personally; however, you must be technically credible enough to lead system administrators, evaluate infrastructure decisions and hold external vendors accountable. The immediate priority is stable, reliable and well-monitored IT operations. Over time, the role will grow into driving practical digitalisation, automation, reporting and AI-enabled improvements.
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Customer Relationship Management
Problem-Solving
Communication Skills
Product Knowledge
Active Listening
Purchase Order processing and management
Inventory and stock monitoring
Procurement documentation and record keeping
Invoice verification and reconciliation
Data entry and administrative support
Experience: Proven experience as a livestream host, presenter, content creator, or in direct sales. Familiarity with the fashion, footwear, or lifestyle sectors is highly preferred.
Platform Expertise: Deep understanding of social commerce platforms, particularly TikTok Shop, including their features, trends, and audience behaviors.
Communication Skills: Exceptional verbal communication with the ability to articulate technical product specifications in a highly accessible and exciting way.
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Experience: 3 to 5 years of hands-on experience running CRM campaigns or managing retail databases.
Technical Skills: Proficient in Excel (essential for data migration data handling) and marketing automation platforms, able to generate meaningful reports and analysis, familiar with automation set up, API, EDM.
Attributes: Highly organized, detail-oriented, and comfortable troubleshooting basic system issues for frontline staff.
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Bachelor’s Degree / Diploma in Business, Retail Management, or a related field.
Preferably 1 to 3 years' experience in retail or a related merchandising role. However, fresh graduates or candidates with relevant experience are welcome.
Ability to communicate in Bahasa Malaysia, English and Mandarin with China suppliers
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Experience: 6 to 8 years in CRM or Loyalty Management, ideally within retail, luxury, fashion or consumer goods.
Track Record: Must have hands-on experience managing at least one major CRM platform migration, in depth system knowledge deployment, and solid experience in launching or managing a retail consumer app/digital loyalty program.
Work Style & Adaptability: A resilient self-starter comfortable with organizational change management; able to work independently to establish new operational structures and processes from scratch, solve unexpected challenges, possesses the agility to pioneer our new digital capabilities within an established brand framework.
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