Collaborate with the marketing team to plan and coordinate live stream schedules, promotional campaigns, and product launches, ensuring alignment with overall marketing objectives.
Leverage knowledge of embroidery services, uniform tailoring, and T-shirt sublimation to effectively showcase product features and customization options during live sessions.
Analyze live stream performance metrics, including viewership, engagement rates, and conversion rates, to identify areas for improvement and optimize future content.
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Community Engagement: Manage social media interactions, respond to customer enquiries and feedback, and turn audience insights into relevant content ideas.
Trend & Platform Research: Stay updated on digital trends, emerging technologies, and new social platforms to develop fresh ideas that increase engagement and traffic.
Brand Consistency: Ensure all content maintains a consistent brand voice, visual identity, and alignment with company products, services, and marketing direction.
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• Ensuring purchasing is always in accordance with Sodexo policy and practicing accurate and safe stock control. • Having a working knowledge of all Sodexo quality manuals and implementing all policies and procedures as per contract requirements.
• Reporting to the Operations Manager when and as required to do so for the effective overall management of the site.
• Completing and remitting any weekly or monthly reporting as required by Sodexo in an accurate and timely fashion.
To create Starbucks Experience for our customers by providing prompt service, quality beverages & products, maintaining a clean and comfortable environment
Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
...
Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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customer service
communication skills
attention to detail
multitasking
problem-solving
espresso-based brewing
manual brewing
food hygiene
food safety
latte art