Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
Maintain performance on CPM Team, providing dealers support service to markets in Asia/Pacific Region (APAC).
Support and assist PDC APAC Region on escalation Critical Parts cases to resolve (back)orders, reverse and return logistic related issues for all Mercedes-Benz business units.
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Review and compile emerging product trends, ingredient innovations, and new development processes to identify and act on opportunities for continuous product improvement
Plan and deliver technical training programs for the sales team to build their product knowledge and technical confidence, enhancing customer-facing effectiveness
Maintain laboratory equipment standards and enforce safety protocol compliance, ensuring all product designs meet regulatory and safety requirements
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Overseeing all daily Order/backorder processing from customers.
Establishing and maintaining an STO process and implementing improvement measures where necessary.
Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
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Collaborating with technical and business teams to resolve customer incidents and escalations, ensuring alignment with customer expectations and business objectives
Partnering with Engineering, Product, and Operations to unblock issues and drive sustainable root-cause fixes
Acting as a role model for calm, empathetic, and customer-centric leadership, especially during high-pressure situations
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Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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Ensure that all application designs and implementations comply with Group architecture and bedrock guidelines, cybersecurity policies, AI governance and enterprise standards defined by HQ.
Work closely with business stakeholders and DDTech Referents in each country to identify opportunities for process digitalisation and automation.
Coordinate with infrastructure and cybersecurity teams to ensure new solutions are properly integrated into the existing IT landscape.
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Management Communication: Provide structured and professional communication to management regarding ongoing issues, escalations, and resolution.
Service Monitoring: Analyze and monitor internal IT tools to improve support performance and ensure system reliability.
Documentation: Prepare professional documentation, including reports, presentations, and SharePoint content, to support and optimize operational process
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Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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When you step into Bomb Battle, you join a team that thrives on teamwork, positivity, and hands-on excitement. We believe in empowering our people to own their roles, take initiative, and grow alongside us — no matter where your journey began.
About The Job:
As a Retail Operations Executive, you’ll be on the front lines of service excellence, leading daily operations and ensuring every guest has a memorable, seamless, and safe experience. If you’re ready for a role that combines leadership, teamwork, and guest-centric service in a fast-paced environment, this could be your best career move yet.