Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
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Develop and manage IT budgets across the regional organization, ensuring cost-effective allocation of resources and vendor management across multiple countries
Analyze system performance across all regional locations and implement improvements to optimize efficiency and reliability
Plan, execute, and oversee IT projects aligned with organizational objectives across all five continental markets
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Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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Sebagai seorang Manager di Bumbu Babah, anda bertanggungjawab penuh dalam memastikan operasi harian restoran berjalan lancar, efisien, dan memenuhi standard perkhidmatan serta kualiti makanan yang ditetapkan. Anda adalah pemimpin di premis dan berperanan penting dalam membimbing pasukan ke arah kecemerlangan.
Develop and manage IT budgets across the regional organization, ensuring cost-effective allocation of resources and vendor management across multiple countries
Analyze system performance across all regional locations and implement improvements to optimize efficiency and reliability
Plan, execute, and oversee IT projects aligned with organizational objectives across all five continental markets
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Return on investment on promotional effectiveness CAP
Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement.
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Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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Collaborating with technical and business teams to resolve customer incidents and escalations, ensuring alignment with customer expectations and business objectives
Partnering with Engineering, Product, and Operations to unblock issues and drive sustainable root-cause fixes
Acting as a role model for calm, empathetic, and customer-centric leadership, especially during high-pressure situations
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Ensure data accuracy and completeness of the log description with supporting evidence/checks performed when logging or escalating tickets.
Perform case follow-ups with relevant Support Teams until point of resolution.
Performs warranty checks followed by issuance of Part Sales Work Authorization to End Users (i.e. the person that receives and ultimately uses the Services) daily based on incoming case request received by Service Desk/Engineers operation team.
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional & well-mannered service to the Company's
Work closely with other departments eg. Marketing, Clinical etc to achieve set objectives
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To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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You will support Supply Chain Management in negotiation, claim and project change, act as key contact for the customer, an escalation points for project issues, build, maintain strong relationships with internal and external stakeholders and effectively communicate with all stakeholders.
You will pursuit to develop customer relationship enabling business continuation and/or sustainable business relationship and provide feedback internally to develop products, processes, operations and services.
You will ensure the project follows and complies with company health, safety, and environmental policies.
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a. Managing Asia Digital Engineering’s Engineering Support Services business unit work performance related to continuing airworthiness activities in a timely and economical manner and in accordance with Owner/Operator requirement.
b. Institute and maintain an effective and efficient administrative system in Engineering Support Services to meet the economic and operating targets, while complying with the company policy, regulatory requirements, customer requirement and safety Standard.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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