Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Lead and manage the sales process from initial contact to closing deals and actively prospect for new business opportunities and convert leads into customers
Build and maintain strong, long-lasting relationships with key customers, including farmers, distributors, agro-dealers, and plantation owners
Responsible for timely collection of payment from customers to generate positive cash flow for the company and minimize exposure to bad debts
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Administrative Support
Customer Service
Communication Skills
Scheduling
Record Keeping
Data Entry
Flexibility
Proactive
Empathetic
Microsoft Office Suite
Front Desk Reception