Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
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Sales Strategy
Customer Relationship Management (CRM)
Live Streaming
Marketing Campaigns
Market Research
Brand Management
Digital Marketing
Lead Generation
Communication: Act as a point of contact for clients, coordinating with the site team or project managers to relay updates or resolve minor scheduling issues.
Product Knowledge: Learn and maintain an understanding of our product lines (e.g., rigging equipment, cargo lashing, or industrial components) to effectively support the sales team.
Data Entry: Perform accurate data entry for inventory logs and sales tracking reports.
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communication
motivation
event organizing
business development
Direct Selling
Market Analysis
Client Relationship Management
Strategic Planning
Team Leadership
Sales Management
Business Development
Negotiation
Presentation
Build and maintain strong relationships with key customers, dealers, and stakeholders, providing exceptional customer service and support.
Collaborate with cross-functional teams, including marketing and after sales operations to ensure alignment of sales efforts with overall business objectives.
Conduct market research and analysis to identify trends, opportunities, and threats, providing strategic insights and recommendations to senior management.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Microsoft Office Suite
Communication Skills
Time Management
Problem-Solving
Attention to Detail
The Sales Support Coordinator plays a critical role in supporting Sales Managers by ensuring effective communication and seamless coordination of trading regulations and the shipment of goods
Key Responsibilities
Reporting to the Team Lead of Sales Support, this role supports Sales Managers in the preparation of quotations and the coordination of all relevant after-sales services and activities.
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Upon receiving RFQs, work with Procurement and Production to gather information on raw material availability, raw material pricing, tooling lead time, and acceptable production lead time for quotation preparation.
Compile and organize RFQ information accurately for the sales team to prepare customer quotations efficiently.
Maintain close communication with Procurement to monitor raw material price movement, supplier lead-time changes, and cost updates, and inform the sales team accordingly.
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