Conduct property market surveys, competitor analysis, and monitor property market trends to provide consumer preference insights to the team.
Work closely with the sales team, creative agencies, and vendors to ensure marketing collaterals and advertising materials are delivered accurately and on time.
Assist in planning and executing marketing campaigns across digital, print, and social media platforms. Help manage content for property websites, brochures, e-newsletters, and digital ads.
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Build, nurture, and maintain strong long-term relationships with customers and business partners.
Proactively identify cross-selling opportunities for mortgage-related products, including MRTA, MLTA, and other banking solutions.
Manage the end-to-end mortgage application process, ensuring a seamless customer experience from application submission to loan approval and disbursement.
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Sales Techniques
Customer Service
Communication Skills
Negotiation Skills
Property Knowledge
Lead Generation
Closing Deals
Time Management
Active Listening
Problem Solving
Sales Presentations
Client Relationship
Sales Techniques
Customer Service
Communication Skills
Negotiation Skills
Property Knowledge
Lead Generation
Closing Deals
Time Management
Active Listening
Problem Solving
Sales Presentations
Client Relationship
Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Compliance & Verification: Verify sales documents, customer information, and payment details to ensure compliance with company SOPs, SPA requirements, and regulatory standards.
Customer & Stakeholder Coordination: Act as a point of contact for purchasers, solicitors, bankers, and internal teams to resolve queries and ensure smooth coordination of transactions.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Communication & interpersonal skills
Customer service skills
Sales & negotiation skills
Basic administrative skills
Microsoft Office / Google Workspace
Data entry & documentation
Good follow-up and coordination skills
Time management & organisational skills
Problem-solving skills
Teamwork and collaboration
Attention to detail
Willingness to learn
Basic social media & marketing skills
Ability to communicate professionally with clients
Sales Techniques
Customer Service
Communication Skills
Negotiation Skills
Property Knowledge
Lead Generation
Closing Deals
Time Management
Active Listening
Problem Solving
Sales Presentations
Client Relationship
Sales Techniques
Customer Service
Communication Skills
Negotiation Skills
Property Knowledge
Lead Generation
Closing Deals
Time Management
Active Listening
Problem Solving
Sales Presentations
Client Relationship
Sales Techniques
Customer Service
Communication Skills
Negotiation Skills
Property Knowledge
Lead Generation
Closing Deals
Time Management
Active Listening
Problem Solving
Sales Presentations
Client Relationship