Universal Storage Management (Malaysia) Hiring! Full Time Customer Service Executive (Contract) in Selangor, Earn up to MYR 2,800 - Ricebowl

Excellent communication and interpersonal skills, with the ability to build rapport with customers

Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and issues

Demonstrated experience in a customer-facing role, ideally within the call centre or customer service industry

Proficient in using customer relationship management (CRM) systems and other relevant software

Ability to work well under pressure and in a fast-paced environment

Commitment to providing exceptional customer service and a desire to contribute to the overall success of the company

Responding to customer inquiries and addressing their concerns in a timely and professional manner

Providing accurate and up-to-date information to customers about products, services, and policies

Handling customer complaints and working to resolve issues efficiently

Assisting with order processing, tracking, and delivery

Maintaining detailed records of customer interactions and transactions

Collaborating with cross-functional teams to ensure a seamless customer experience

Identifying opportunities to improve customer satisfaction and suggesting process enhancements