Provide customers with product information, pricing, and delivery information.
Prepare and present sales proposals and quotes to clients, negotiating terms and closing deals.
Collaborate with cross-functional teams, including marketing, logistics, and customer service, to ensure timely and accurate delivery of products and services.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Cash Flow & Treasury Management:- Monitor and manage company cash flow, banking activities, and liquidity positions.- Perform and review regular bank reconciliations and treasury reporting.- Assist in financial risk assessments and implementation of mitigation strategies.
Process Improvement & Leadership:- Identify and implement improvements in financial processes, systems, and controls.- Support the Finance Manager in mentoring junior team members and coordinating tasks.- Contribute to cross-departmental initiatives and provide financial insights to project teams.
Key Responsibilities:- Financial Management & Reporting:- Prepare, review, and analyze financial statements, management reports, and forecasts.- Support strategic financial planning and budgeting processes across departments.- Provide insights and recommendations based on financial data to support business decisions.- Ensure accurate and timely financial reporting in accordance with relevant accounting standards and company policies.
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Production Management
Fire Safety Equipment Manufacturing
Quality Control
Supply Chain Management
Team Leadership
Process Improvement
Inventory Management
Attend sales enquiries and orders, prepare quotations, and attend customer complaints and related meetings.
Conduct regular customer engagement to understand business needs, propose effective solutions, and ensure high customer satisfaction throughout the sales cycle.
Monitor market trends, industry developments, and competitor activities to provide valuable market insights that drive and support business growth strategies.
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Product Knowledge
Market Research
Customer Relationship Management
Sales and Marketing
Technical Support
Communication Skills
Data Analysis
Product Management
Communication
Problem-Solving
Product Development
Product Development
Dispatch and Tracking: Dispatch in-warranty / out-of-warranty service (enter work orders into the OLDP system), urge service engineers to complete the entry and review of maintenance/repair information, and track the collection of out of- warranty fees (including arrears approval: signature within RM1000, signature of the Service Director required within RM5000, and signature of the General Manager required for more than RM5000);
Spare Parts and Assessment: Assist the Spare Parts Supervisor in predicting the changes in spare parts inventory in the next month; fill in the “Service KPI Monthly Assessment Form” every month, count the working hours, vehicle subsidies and reward/punishment details of service engineers, submit to the Service Director for approval, and then transfer to the General Department for salary calculation.
Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
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