Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
Organized
Time Management
Multitasking
Purchasing
Administration Management
Microsoft Office
SAP
Event Marketing
English Language
Mandarin
able to adapt fast pace working environment
willing to learn
participate in events (bookfair/bookfest)
promotion planning
liaise with marketing team for activities