Quality issue analysis: Coordinate the team, use tools such as 5Why, fishbone diagram, and 8D report to conduct root cause analysis on customer complaints or internal non-conforming products, formulate corrective and preventive measures, track and verify the closed-loop effect, and write reports.
Lead & Develop Talent: Supervise, coach, and review KPIs for the sales and business development team, fostering a proactive, accountable, and customer-focused sales culture.