Execute retail marketing initiatives, including on-ground activations, branch campaigns, events, partnerships, and seasonal promotions to drive customer traffic and sales opportunities.
Work closely with the Sales team to develop sales enablement materials, product communications, and campaign toolkits to ensure effective product positioning and execution.
Support the commercialization of ancillary products by developing bundled offerings and customer-centric propositions throughout the vehicle ownership journey.
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Sales Support
Financial Reporting
Administrative Support
Data Entry
Communication Skills
Time Management
Problem Solving
Teamwork
Attention to Detail
Banking Operations
Customer Service
· Track operational metrics such as Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Contact Resolution (FCR), and Customer Satisfaction (CSAT).
· Identify opportunities to improve operational efficiency and enhance overall service performance.
Office Administration
Scheduling Appointments
Document Management
Customer Service
Communication Skills
Time Management
Organizational Skills
Data Entry
Microsoft Office
Problem Solving
Attention to Detail
Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Carry out site inspections, audits, and risk assessments to identify hazards, eliminate unsafe conditions, and ensure compliance with HSE requirements across all business operations and subcontractors.
Review and monitor site activities, permits, certificates, and relevant documentation to ensure compliance with statutory requirements and company safety standards at all times.
Prepare, compile, and submit HSE reports, findings, and recommendations to the Safety and Health Officer.
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Office Administration
Record Keeping
Scheduling Appointments
Communication Skills
Time Management
Problem Solving
Customer Service
Data Entry
Organizational Skills
Attention to Detail