Work closely with Service Operations, Nursing, Clinical teams, Pharmacy, and Digital teams to ensure workflows are practical, aligned, and executable on the ground.
Partner Pharmacy teams to ensure medication workflows (ordering, reconciliation, dispensing, counselling) are aligned with patient flow, discharge timing, and post discharge continuity.
Align workflow and journey design with Healthcare Workforce of the Future (HWF) role models, staffing assumptions, and task delegation across professional groups.
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Knowledge and experience in, DevOps (Github, Ansible, Terraform), middleware(Redis/Kafka/MQ), open-sources platform(IKP/ Spring Boot/Apache) or cloud areas.(AWS/GCP/Azure).
Strong knowledge of high availability, disaster recovery, and operational resilience best practices.
Experience supporting large-scale mission-critical strategic IT initiatives in the banking or financial services sector is highly preferred.
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Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time-sensitive, or high-value shipments, proactively resolving delays, documentation discrepancies, and customs-related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
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Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre).
Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication.
Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions.
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