KPJ Healthcare Berhad Hiring! Full Time Unit Manager I, Nursing, Clinical Services in Selangor - Ricebowl

Education: 

• Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse.

• Post Basic qualification in Critical Care Nursing / Intensive Care Nursing recognized by Nursing Board Malaysia. 

• Minimum Bachelor’s Degree in Nursing; Master’s Degree in Nursing are preferred. 

Knowledge and Experiences: 

• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience. 

Skills & Competencies: 

• Leadership Program.

• Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties). 

Special skills are required. 

• Proficient in writing and conversing in English and Bahasa Malaysia. 

• Caring, honest, and responsible workers and team player. 

• Basic financial knowledge. 

• Microsoft Office literacy. 

Personal attributes:

• Good leadership, interpersonal, and communication skills. 

• Critical thinking, negotiation, and problem-solving skills.

• Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency. 

• Passionate and committed to patient-centered care and continuous quality improvement. 

• High integrity, patience, and attention to detail. 

• Be a positive and effective team leader.

GENERAL DESCRIPTION

• Accountability for ensuring efficient patient flow within the ward or unit by delegating tasks, supervising staff, and collaborating with healthcare providers to provide high-quality care and ensure smooth operation.

JOB DESCRIPTION

ORGANIZATION AND MANAGEMENT 

• Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services. 

• Establish clear directions for the nursing team to ensure evidence-based practice. 

• Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction. 

• Plan, implement, and evaluate nursing facilities and services. 

• Review and analyze the nursing statistics, performances, activities, improvements, and achievements. 

• Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards. 

• Plan and set regular staff meetings to disseminate and discuss issues in nursing services. 

• Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees. 

• Evaluate patient charges for completeness and charge accordingly.

HUMAN RESOURCE AND DEVELOPMENT 

• Prepare the recruitment and retention plan for nursing staff in the unit. 

• Plan and implement a structured orientation program for newly recruited nursing staff. 

• Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs. 

• Monitor and Conduct reviews of staff appraisals. 

• Establish a mechanism to privilege specific procedures for nurses in their respective services. 

• Maintain comprehensive personal records for all staff. 

• Identify and provide supervision and guidance to the staff as needed. 

• Engage in research initiatives and advocate for quality improvement through evidence-based practice.

POLICIES AND PROCEDURES

• Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes. 

• Evaluate compliance with all policies and procedures of various quality and safety: including MS ISO 9001:2008, ISO14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands. 

• Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement. 

• Control and maintain regular management of drugs aligned with hospital policies and procedures.

• Maintain confidentiality of patient’s personal and medical history.

FACILITIES AND EQUIPMENT 

• Maintain records of equipment and inventory, including calibration for medical supplies and drug storage. 

• Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance. 

• Plan the service budget, including the purchase of new items. 

• Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment. 

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES 

• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs. 

• Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed. 

• Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame. 

• Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding. MSQH and JCI 

• Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0. 

MANAGEMENT OF INTENSIVE CARE UNIT AND ACCIDENT & EMERGENCY SERVICES 

• Overall in-charge of ICU operations with extended supervisory oversight of Accident & Emergency (A&E) services, supported by the Assistant Unit Manager (A&E), ensuring effective service delivery and continuity of care. 

• Ensure safe staffing, efficient workflow coordination, and optimal resource allocation for both ICU and A&E services. 

• Monitor and evaluate clinical performance indicators, patient flow, and service efficiency to support continuous service improvement. 

• Ensure compliance with hospital policies, clinical governance requirements, regulatory standards, and accreditation bodies across ICU and A&E services. 

• Coordinate escalation of critical cases and ensure timely, appropriate clinical intervention between ICU and A&E services. 

• Oversee bed management, patient admission, transfer, and discharge processes to optimise service capacity and patient throughput. 

• Lead operational readiness for emergency response, disaster preparedness, and code management within ICU and A&E. 

• Collaborate with multidisciplinary teams to ensure seamless continuity of care and high standards of patient safety and quality service delivery.