- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480
全职 Service Delivery Manager / Service Desk Lead Manager 工作, 薪水 up to MYR 18,000, SolveIT Consultant WP Kuala Lumpur 公司招聘中 - Ricebowl
Posted
3 hours ago • Closing
5 Sep 2026
最后机会申请此工作。
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工作地点
职位描述
任职资格
Bachelor's Degree in IT or related field (MBA is an advantage).
10+ years of ITES/Service Desk Operations experience.
Minimum 2 years of P&L management experience.
Strong leadership in managing large-scale, multi-site Service Desk operations.
Excellent communication, client management, and analytical skills.
Willing to work in Kuala Lumpur/Cyberjaya.
岗位职责
Lead end-to-end IT Service Desk operations.
Manage 300+ FTEs while ensuring SLA, KPI, and customer satisfaction.
Drive operational excellence using ITIL, Lean, and Six Sigma.
Manage client relationships, business reviews, and stakeholder engagement.
Oversee P&L, budgeting, forecasting, and resource planning.
好处
- Annual Leave
- EPF
- SOCSO
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Overtime Pay
- Medical and Hospitalisation Leave
- 5 Working Days
所需技能
Excellent communication
Client Management
Analytical skill
Strong Leadership
如何乘坐公共交通前往这家公司？
Bandar Kuala Lumpur
附近的公共交通
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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