Agensi Pekerjaan Talent Recruit Hiring! Full Time Customer Service Team Lead in WP Kuala Lumpur - Ricebowl

Minimum 2 years in leadership role, preferably in Customer Service or BPO Call Center environment

Proficient in both verbal and written English and Malay

Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute.

Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.

Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.

Handle critical customer issues involving bookings, cancellations, and refunds, delivering timely and considerate resolutions.

Guide and support team members through regular coaching to help them achieve and surpass performance targets.

Facilitate training on new procedures and reinforce consistent practices to uphold service quality.