To manage project accounts, including invoicing, profit and loss, including budgetary, projection, revenue and cost
To submit monthly reports including business development report, Profit & Loss reports and project monthly reports
To ensure that Quality Assurance and Quality Control for Management, Maintenance and Operation of Facilities and Systems and Site Safety Management system are put in place
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Accountable for developing and implementing sales strategies to achieve set targets·
Contribute to the work of cross-functional teams and collaborate across business to facilitate a cohesive approach to the marketing of Company products·
To maintain and develop good relationships across all functions and levels with assigned customer responsibility
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Lead, mentor, and manage a team of operations managers, executives, and site supervisors to ensure cohesive and high-performing operations.
Provide strategic guidance to project staff to help them thoroughly understand contractual requirements and implement mitigation solutions for operational challenges.
Oversee the development and execution of robust work methodologies, standard operating procedures (SOPs), and comprehensive staff training programs.
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Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Leverage customer, market, and competitive insights to uncover growth opportunities and translate them into actionable commercial initiatives.
Own the end-to-end project pipeline, ensuring effective prioritization, project execution, and stakeholder alignment to achieve business objectives.
Collaborate with Marketing and RD&A teams to develop compelling customer engagement plans, innovation programs, and differentiated value propositions.
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Leverage customer, market, and competitive insights to uncover growth opportunities and translate them into actionable commercial initiatives.
Own the end-to-end project pipeline, ensuring effective prioritization, project execution, and stakeholder alignment to achieve business objectives.
Collaborate with Marketing and RD&A teams to develop compelling customer engagement plans, innovation programs, and differentiated value propositions.
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.Build and maintain strong relationships with key clients through regular visits, proactively resolving issues to ensure high repeat order rates
.Gather client product feedback and market intelligence, collaborating with internal R&D to optimize products for client menus and preparation processes
.Collaborate closely with the supply chain team to provide accurate sales forecasts, ensuring reliable delivery
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Track, monitor and forecast normal and promotional stocks required to ensure fulfilment of stock required while maintaining a healthy stock holding at retail level.
Maximise the effective coverage of accounts, as well as monitor the execution of promotion and competitor’s activities to achieve sales target and increase market share.
Spearhead the annual review and negotiation in Trading Terms Agreements with key customers
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Grow the business both locally and regionally through a strategic account management approach and look to continuously improve the planning and execution of activities planned by our clients.
Key responsibility is to establish and maintain relationships with identified clients, both new and existing. Hosting of regular POV meetings with the client to share insights and extend the value creation will be expected of you.
Forge relationships with new clients and strengthen those with existing clients through the implementation of communication plans, thus creating strong visibility to the strategic support that is provided.
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Conduct regular account performance reviews with actionable recommendations utilizing all available data sources; negotiate promotional slots and trading terms.
Develop in-depth understanding of the needs of customers and the strategy and tactics of competitors; provide analysis and interpretation of this intelligence to formulate sound strategy and tactics; target key opportunities and tailor value propositions to establish differentiating plus sustainable advantage.
Consult with/advise Operation team on the business performance of their key accounts. Identify changes necessary to correct deficiencies in performance and/or opportunities for improvement of sales performance and drive excellent in-store execution.
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Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process;
Provide feedback to related teams on customers’ voice timely and proactively work on the solutions; Summarize the trend based on merchants’ voices; identify the valuable feedback and urgent issues to escalate to higher leadership team;
Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved;
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Manage trade investments within approved budgets, ensure strong forecasting accuracy, maintain financial discipline, and ensure compliance with trading terms and governance standards.
Prioritise accounts based on growth potential, profitability, and strategic value while optimising trade investments and portfolio execution to maximise long-term value.
Monitor performance across revenue, volume, visibility, market share, and out-of-stock metrics while driving corrective actions and data-led decision-making to improve results.
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