Proficient in Microsoft Office (Word & Excel).
Good communication and organizational skills.
Responsible
positive attitude
and eager to learn.
Able to work independently and as part of a team
Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Schedule and coordinate classes, tutor assignments, and student appointments, maintaining an organized calendar and resolving any scheduling conflicts.
Maintain the cleanliness and organization of the tuition centre's reception area, classrooms, and common spaces.
Assist with the preparation of learning materials, handouts, and other administrative documents as required by tutors.
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Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving
Accounts Payable
Accounts Receivable
Bank Reconciliations
Data Entry
Invoicing
Bookkeeping
Attention to Detail
Record Keeping
Spreadsheet Software
Communication Skills
Time Management