Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model.
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Provide on-site event support for registrations, set up and other related assignments when necessary.
Co-ordinate the schedule appointment, travel arrangement, maintains files and correspondence, compile data and statistical information, organize meeting and special functions.
Strong working knowledge of Malaysian employment and labour requirements.
Experience managing the full spectrum of HR functions, including recruitment, payroll governance, performance management, compensation and benefits, employee relations, training and compliance.
Strong experience in handling disciplinary investigations, domestic inquiries, grievances and employee-separation matters.
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Maintain, review, and update employee records, contracts, and personal information to ensure accuracy, confidentiality, and compliance with statutory requirements.
Support end-to-end recruitment activities and manage the employee lifecycle, ensuring all employee data is current and well documented.
Process payroll inputs accurately, including attendance, leave, benefits, and deductions, and coordinate with finance to ensure timely payroll processing.
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