• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Assist in the prioritization and planning of local fleet daily operations and flexible capacity growth strategy
Conceive new and improved analytics models and work on existing data gathering and analytics tools, to ensure thorough visibility across the operational spectrum of parcel transportation
Work closely with team and other departments to improve existing software across operational touch points, from Ninja Van Operator to Ninja Driver applications.
...
Assist in the prioritization and planning of local fleet daily operations and flexible capacity growth strategy
Conceive new and improved analytics models and work on existing data gathering and analytics tools, to ensure thorough visibility across the operational spectrum of parcel transportation
Work closely with team and other departments to improve existing software across operational touch points, from Ninja Van Operator to Ninja Driver applications.
...
Conduct regular site inspections to monitor workmanship quality, identify defects, and ensure corrective actions are implemented promptly.
Coordinate with the Interior Designer, Project Manager, consultants, and clients to resolve site issues, design changes, and technical matters efficiently.
Monitor material deliveries, inventory, and usage to ensure sufficient supplies and minimize wastage.
...
Conduct regular site inspections to monitor workmanship quality, identify defects, and ensure corrective actions are implemented promptly.
Coordinate with the Interior Designer, Project Manager, consultants, and clients to resolve site issues, design changes, and technical matters efficiently.
Monitor material deliveries, inventory, and usage to ensure sufficient supplies and minimize wastage.
...