Ensure transitions are aligned with ITIL best practices and internal governance standards.
Coordinate the Service Onboarding activities with Project Managers, Service Owners, 2nd Level Support Teams, and Change Managers to ensure services are ready for production and business-as-usual (BAU) operation.
Support the Service Transition Manager in conducting service readiness reviews.
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Compliance Assurance: Execute regular reviews and audits of software installations and usage data against license entitlements to ensure continuous legal compliance with vendor agreements.
License Optimization: Analyse software usage metrics to identify unused or underutilized licenses and recommend strategies (e.g., license harvesting, reclamation) for cost reduction and optimization.
Vendor Management Support: Assist the senior analyst for provider audits and contract renewals by providing detailed, data-driven entitlement and usage reports.
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Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Manage the entire sales cycle, from lead generation and qualification to proposal development, negotiation, and closing deals for IT hardware solutions.
Leverage expertise in the Eperolehan system to efficiently navigate government tender processes and ensure timely submission of competitive bids.
Collaborate with technical teams to design and present customized IT hardware solutions that align with government requirements and budgetary constraints.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Support the HOD for Audit Execution & Reporting – Oversee audit processes, ensuring findings are well-documented, communicated, and implemented across the Group.
Support HOD to lead and supervise conduct audits and review team members’ audit work.
Maintain and update internal audit policies, procedures, and audit methodologies in line with best practices.
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Support the HOD for Audit Execution & Reporting – Oversee audit processes, ensuring findings are well-documented, communicated, and implemented across the Group.
Support HOD to lead and supervise conduct audits and review team members’ audit work.
Maintain and update internal audit policies, procedures, and audit methodologies in line with best practices.
...
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).