ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies
Business Target Achievement: Drive focused sales strategies to meet and exceed business targets, contributing directly to the company's growth trajectory.
Industry-Focused Client Acquisition: Identify and pitch tailored solutions to high-potential clients across targeted industries including Property, Healthcare, Manufacturing, Education, Retail, and Automotive.
Client Meeting Management: Strategically arrange and secure meetings with prospective clients to understand their unique needs and present customised solutions that truly add value.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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