Volt Auto Malaysia Sdn. Bhd. Hiring! Full Time CRM Manager in Selangor, Earn up to MYR 10,000 - Ricebowl

Technical Skills

· Proficiency with generic CRM systems (e.g., Salesforce, Microsoft Dynamics, AutoBase, Autoline/Kerridge, DealerSocket, SOHO etc.).

· Experience with DMS platforms used in automotive dealerships.

· Strong Excel skills (pivot tables, VLOOKUP, dashboards).

· Comfortable with analytics and data interpretation.

· Understanding of sales funnel management and automotive retail workflows.

Soft Skills

· Strong communication and interpersonal skills.

· Meticulous attention to detail and data accuracy.

· Ability to train, guide, and support system users.

· Problem-solving mindset with process improvement capability.

· Ability to manage multiple tasks and meet deadlines.

Qualifications

· Diploma or Bachelor’s Degree in Business, IT, Marketing, Automotive Management, or related field.

· 2–4 years of experience in CRM, DMS, Sales Admin, or similar roles (preferably in automotive retail, distribution, or dealership environment).

· Experience in customer lifecycle management and operational support is an advantage.

Key Responsibilities

1. CRM Management

· Maintain and update customer records, ensuring accuracy, completeness, and compliance with company standards and data privacy regulations.

· Monitor and manage all sales leads—including assignment, follow-up tracking, and escalation.

· Analyze customer data to generate insights on lead conversion, customer behavior, and sales performance trends.

· Develop and execute CRM-driven campaigns (eDM, SMS, WhatsApp) for sales, aftersales, and customer retention.

· Manage CRM workflows, automation, and customer touch-points throughout the life-cycle (lead, prospect, buyer, service, renewal).

· Train sales and customer service teams to ensure proper CRM usage and best practices.

2. DMS (Dealer Management System) Administration

· Maintain the DMS platform including vehicle inventory, sales orders, service bookings, and customer logs.

· Ensure correct and timely input of sales and service data by dealership teams.

· Coordinate with system vendors or internal IT for troubleshooting, updates, and system enhancements.

· Generate daily, weekly, and monthly operational reports for management (vehicle sales, stock levels, service performance, etc.).

· Support on-boarding of new models, pricing updates, and product data accuracy.

3. Sales & Aftersales Support

· Provide system support to sales advisors, service advisors, and CRM teams on daily operational tasks.

· Track sales funnel performance: lead response time, follow-up compliance, test drive conversions, and booking-to-sale ratios.

· Monitor after sales customer retention, service reminders, warranty follow-ups, and satisfaction surveys.

· Assist in customer complaint tracking through CRM and ensure proper closure.

4. Reporting & Analytics

· Prepare performance dashboards covering leads, conversions, CSI scores, inventory status, and campaign ROI.

· Identify gaps in customer experience and propose improvements using CRM/DMS insights.

· Present data-driven recommendations to management to improve dealership efficiency and sales effectiveness.

5. System Governance & Compliance

· Ensure data accuracy, security, and compliance with PDPA or applicable data protection regulations.

· Manage user access rights and ensure proper authorization protocols.

· Regularly audit data entry quality across departments.

6. Collaboration & Continuous Improvement

· Work closely with Marketing to align CRM activities with campaigns and promotions.

· Coordinate with Sales Managers to improve lead handling processes.

· Suggest system improvements to enhance user experience and business efficiency.

· Participate in system migration projects, upgrades, or new module implementations.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Performance Bonus
• 5 Working Days