Collaborate with web designers to match visual design intent
Stay up-to-date with emerging technologies/industry trends and apply them into operations and activities.
We are looking for Web-PHP/Python developers with strong font-end programming experiences in joining our engineering team in developing applications for supporting our global IT and business operations.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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Position yourself at the forefront of market trends, gaining specialized knowledge that makes you an indispensable asset in the Malaysian food safety ecosystem.
Serve as the primary point of contact for our partners to help us build genuine, long-term trust and loyalty.
Develop tailored account plans and strategies to help us achieve our growth targets while ensuring our clients receive the exact solutions they need.
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Position your career for future leadership roles by taking ownership of the HR function in a fast-paced, technology-driven industry.
Manage the end-to-end employment lifecycle, including recruitment, onboarding, and offboarding, to help us provide a seamless experience for every new joiner.
Maintain accurate employee records and documentation so that we can ensure full compliance with Malaysian labor laws at all times.
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Conduct audience analysis, keyword research, competitor benchmarking, and A/B testing to improve campaign effectiveness and scalability.
Ensure accurate implementation of tracking systems, conversion events, pixels, UTM tagging, and attribution models across campaigns.
Prepare detailed performance reports, dashboards, and post-campaign analyses with actionable insights and strategic recommendations for clients and internal stakeholders.
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Plan and lead performance marketing for key commercial campaigns including CNY, 11.11, 12.12, mid-year sales, and Christmas
Manage 7-figure annual ad budgets across Malaysia, Singapore, Indonesia, Hong Kong, Vietnam and other SEA markets with full accountability for spend pacing and returns
Own the CRM strategy and roadmap, managing the full customer lifecycle from first purchase through to retention and reactivation
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Expand your professional network by engaging with a diverse range of clients and stakeholders in a fast-paced environment.
Assist in the preparation of full sets of accounts for multiple companies to help us maintain the highest standards of accuracy and compliance.
Prepare monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements, allowing our management to make data-driven decisions.
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Technical AI SEO Audits: Perform routine technical audits (using tools like Screaming Frog, SEMrush, or Ahrefs) to identify and resolve crawl issues, broken links, site speed problems, and indexation errors.
Content Collaboration: Work closely with content writers to guide AI SEO-driven content creation and ensure alignment with keyword strategies and search intent.
Link-Building Support: Assist in the execution of ethical link-building initiatives, including outreach and partnership coordination, to strengthen domain authority.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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ANALYTICS & REPORTING• Prepare weekly and monthly marketplace performance reports• Analyze sales trends, best-selling products, conversion data, and campaign effectiveness• Present business insights and improvement strategies to management• Monitor advertising ROI and platform marketing performance
TEAM MANAGEMENT & LEADERSHIP• Lead and supervise marketplace operation team if assigned by management• Monitor team productivity, task execution, and campaign preparation• Provide guidance and support to team members to achieve department KPI• Ensure strong communication and teamwork across departments
GENERAL RESPONSIBILITIES• Maintain confidentiality of Company sales data, strategies, and operational information• Follow Company SOP, operational policies, and management instructions• Be flexible in handling additional tasks assigned by management based on operational requirements• Continuously stay updated with marketplace trends, e-commerce tools, and digital commerce strategies
Business Target Achievement: Drive focused sales strategies to meet and exceed business targets, contributing directly to the company's growth trajectory.
Industry-Focused Client Acquisition: Identify and pitch tailored solutions to high-potential clients across targeted industries including Property, Healthcare, Manufacturing, Education, Retail, and Automotive.
Client Meeting Management: Strategically arrange and secure meetings with prospective clients to understand their unique needs and present customised solutions that truly add value.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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Administer the performance management system, including facilitating performance reviews, providing feedback to employees, and working with managers to develop performance improvement plans, driving employee development and productivity.
Maintain and update the HRIS system with accurate employee data, generating reports and analyzing trends to support HR decision-making and strategic planning.
Develop and implement HR policies and procedures, ensuring they are aligned with company goals and objectives, and effectively communicated to all employees.
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