To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to ensure seamless coordination and effective communication in meeting patients’ needs.
...
To remain alert to the arrival of loyal families and VVIP customers, provide a warm reception and personally guide them to their intended destinations within the hospital.
To oversee porter services and ensure wheelchairs and related assistance equipment are readily available for patients at all times.
To assist customers in the application of the Customer Preferred Card, clearly explain the benefits, usage, terms and conditions, and ensure prompt processing of the application.
...
Prepare, check, and submit staff rosters, leave schedules, and manpower coverage plans to ensure uninterrupted pharmacy operations.
Document, collate, analyze, and submit reports on medication incidents, near misses, sentinel events, and adverse drug reactions, and execute Root Cause Analysis (RCA) with corrective and preventive actions.
Gather, collate, analyze, and produce operational data, statistics, and performance reports, and liaise with the Chief Pharmacist and relevant committees on medication safety and risk management.
...