Ensure all requests or enquiries from customers are responded timely

Provide advice on the usage of transactional banking products and services to clients

Understand the end‐to‐end processes and utilizes professional judgement in determining ...

Support administration support in any transaction processing areas as may be directed by supervisor from time to time

Perform day end reconciliation to ensure all transaction is properly registered

Pairing of MT103 from NPS system and with MT950 via Excel Macro for sanitary checking on the filtering result ...

Issue Audit Confirmation, Bank Reference Letter etc.

Assist to respond to banks for KYC inquiries, consolidate responses and feedback for industry surveys and questionnaires, perform regular customers check upon receipt request from law forms and government bodies

Coordinate with local compliance team and head office on sanction list management such as monthly effectiveness of good guys lists, addition, or removal of sanction items ...

Be the first contact and primary interface between all relevant stakeholders & maintain ownership of interactions throughout the lifecycle

Identify and escalate issues when required & maintain effective communications with stakeholders to ensure a satisfactory resolution of the cases within a reasonable timeline

Review and enhance work processes with internal and external stakeholders to improve customer experience ...

Licence Number: 10C5117

Working Hours / Days: 8.00am - 5.00pm / 9.00am - 6.00pm (Mon - Fri) 8.00am - 12.00pm / 9.00am - 1.00pm (Sat)

Responsibilities:

Handle inbound calls and assist customers to make service appointment via e-booking system ...

helping counsellors to drive conversion. Nurture existing leads through ongoing outbound calling campaign to maintain effective relationships between our customers and IDP. This includes calling non-engaged customers for re-engagement. Service Level agreement reporting. Sales and Lead Conversion. Adherence. Call and interaction volume. Occupancy. Compliance. Customer Experience. Customer Service Confidently, politely and professionally make warm and “cold calls” to customers. Use open and outcome drive questioning to accurately define customer needs. Respond to all customer enquiries in a highly professional, efficient and friendly manner. Be prompt at identifying customers’ problem for which a solution can be offered by IDP’s services and products. Assist in guiding customers’ interest in IDP’s services and products by offering/securing appointments with relevant team members for further consultation. Go above and beyond to resolve customers’ enquiries where required to create positive IDP customer experiences. Ensure consistent high quality services are offered to all customers. Escalate customer enquiries where required to appropriate leadership/department for prompt resolution. Customer satisfaction survey. Quality Assurance Monitoring. Stakeholder Relations Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors and office managers) in managing telephone, online chat and social media enquiries and filtering/nurturing pipeline of potential customers. Keep relevant stakeholders informed of work agenda, progress, and issues. Follow through with potential customers and internal stakeholders on enquiries where required. Communicate with internal and external stakeholders in an efficient and professional manner. Build relationships with internal and external stakeholders as the basis for trust and cooperation. Stakeholders’ satisfaction survey. Honest and constructive feedback. Team and stakeholder feedback. People Demonstrate commitment to IDP’s values and quality and compliance standards in everyday workplace operations. Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance. Use awareness of individual strengths and needs to drive personal growth and development. Give honest and constructive feedback in dealings with colleagues and external stakeholders. Honest and constructive feedback. Feedback internal and external. Individual training plan reflects development priorities. Team and stakeholder feedback. Process & Compliance All interactions with customers are recorded on CRM in a timely and accurate manner following the guideline. Relevant work processes are followed through. Assist in review and improvement of the established process to ensure it remains efficient and relevant. Ensure the collection and usage of student personal information is in compliance with local regulatory requirements. CRM record management measures met. Evidence of processes being followed through. Risk in breaching Privacy Law is kept to minimal. Requirements: Strong communication skills / local language /

Bilingual - Mandarin

(verbal and written) is essential. Minimum 2 years’ sales or customer service experience. Proven sales experience preferred. Experience in managing enquiries from online chat and social media platforms. Ability to confidently and professionally make warm and “cold calls” to customer. Ability to build rapport quickly with customers over the phone. Excellent listening skills to actively listen to customers and interpret their needs. Effectively deal with objections. Deal with customers that may be angry about receiving unsolicited calls. Demonstrated ability to work effectively in a team environment. Demonstrated organisational and time management skills, with the ability to prioritise. An ability to service and work with people from different cultural backgrounds. Results driven with a ‘can do’ attitude. Intermediate level of computer literacy - MS Office - Word, Excel and email. Strong typing/data entry skills. Ability to multi-task and retain information. Ability to handle pressure. ...

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Maintain complete knowledge of departmental policies, procedures and service standards.

Taking part in training and other learning opportunities to expand knowledge of company and position. ...

Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Maintain complete knowledge of departmental policies, procedures and service standards. ...

Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

We are seeking a highly organized and diligent Office Manager to join our team at the Singapore Commercial office, Baxter Healthcare. The candidate will be responsible for managing the day-to-day operations of the office, coordinating business activities, and providing administrative support to the sales team. Additionally, the Office Manager will be responsible for a range of HR-related duties, including handling employee information, updating employee data in HRIS, coordinating orientation and induction, and providing back-end support for payroll-related activities.

Key Responsibilities: ...

EA License Number: 99C4599

Come make history with us at our new business venture with The Care Laundry Services! Check us out at https://thecare.com.sg/

Our Outlets: Tampines Mall, Kallang MRT, Telok Blangah (Bukit Merah), Eng Kong Terrace (Bukit Timah), Lot One (Choa Chu Kang) and NEW Shaw Plaza (Balestier)

Locations Available: Shaw Plaza (Balestier) x1 ...

c. Draft and format evaluation reports for innovation teams and management reporting d. Manage projects from start to end with guidance (i.e. develop research objectives and study design, perform data extraction and data collation, conduct data modelling, perform statistical analysis and engage and collaborate with various stakeholders)

e. Perform statistical analysis and other data analysis for various impact assessment projects

f. Perform health technology assessments (cost analysis, cost effectiveness analysis, cost utility analysis or budget impact analysis) with guidance ...

You will play a key role in driving student enrolment targets, optimizing application conversion rates, and enhancing relationships with stakeholders.

You will work closely with the outreach team and the academic faculties to drive student recruitment strategies and participate in outreach and campaign activities to drive applications and business growth.

We are looking for a sales-driven, highly motivated, proactive, resilient and good team player to join our dynamic team. You must be willing to travel internationally and able to work on weekends when required. ...

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. ...

Organize and maintain personnel records ensuring compliance to data retention guidelines.

Maintaining time accounts, employee central inbox management.

Support in any HR related projects ...

Working with the CEO, Product Owners, and partners to lead technology build, evaluate technology trade-offs, oversee vendor engineering engagements, and deliver features and capabilities aligned to the business model to build on the minimum viable product (MVP) to successful global rollout.

The CTO will discuss with partners, fintechs, co-creation clients, and business to expand the offering.

Co-ordinate, question and interrogate technology opportunities with engineering team and innovate to sustain a competitive advantage. ...

Main Roles and Responsibilities

Initiate and execute effective marketing and student recruitment plans to enhance student recruitment efforts in an effort to meet/exceed target enrolment and targeted conversion rates

2. Work closely with stakeholders to support student recruitment activities and identify opportunities to drive business unit growth ...

Salary: up to $2.7K

Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards.

Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines. ...

2019-06-21

Job Position:

Accounting Officer (Contract) ...

Participate and support the Directors in bid negotiations including preparation of supporting documents, justifications, and responses.

Review, assess and analyse Consultancy Agreement/Contract/Letter of Award to ensure that the agreed terms and basis of negotiation have been fully incorporated and advise the Directors of the findings and recommendation.

Prepare Letter of Award/Sub-Consultancy Agreement to appoint Sub-Consultants ...

3 months extendable

Salary: up to $2.7K

Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards. ...

Full-Time

Accounting/Finance, General/Cost Accounting

Monitor expenses budget

Process payment through internet banking

Financial Management and Reporting ...

UNIV ADMIN, Kent Ridge Campus, SG

Company:

National University of Singapore ...

Prepare Fee Proposal and all necessary submission documents required for the RFP submissions, including review and coordination with all other stakeholders to obtain the necessary feedback/input to complete the submission.

Participate and support the Directors in bid negotiations including preparation of supporting documents, justifications, and responses.

Review, assess and analyse Consultancy Agreement/Contract/Letter of Award to ensure that the agreed terms and basis of negotiation have been fully incorporated and advise the Directors of the findings and recommendation. ...

The job holder has the accountability to ensure that quality compliance standards are defined, established and maintained on site in accordance with both internal (corporate) and external regulatory expectations on current Good Manufacturing Practices (cGMP). Responsibilities

1. Establish/maintain quality compliance standards consistent with QMS by providing support in areas such as Reviewing site policies, procedures and training materials related to quality system.

Providing advisory support to business on compliance area ...

Designation

Documentation Officer, Export (6 Months Contract)

Date Listed ...

Application & renewal tracking of work pass (twice / thrice yearly)

Processing of Foreign Worker related matters including levy billing and data entry for EPonline and WPonline

Administer the full process work flow wrt to confirmation tracking, resignation (including exit clearance), retirement , reemployment ...