Arvion Services Hiring! Contract Customer Service Executive - E-hailing App - Johor Bahru in Johor, Earn up to MYR 4,000 - Ricebowl

Must have SPM or equivalent qualification.

Fresh graduates are welcomed to apply.

Proficiency in Traditional Mandarin is a must (speaking, reading and writing).

Proficiency in English language is an advantage.

Ability to work on rotational shifts, including weekends and public holidays.

Basic computer knowledge and ability to multitask.

Willing to travel to office daily.

Manage calls, chats, and emails addressing customer inquiries, complaints, and feedback for ride bookings, drivers and app issues.

Provide accurate product/service information and exceed customer expectations.

Work closely with the team to meet KPIs and Service Level Agreements (SLAs).

Demonstrate good typing speed and accuracy in Traditional Mandarin.

Manage multiple tasks in a fast-paced, high-volume environment.

Maintain good computer literacy and use internal systems effectively.