Basic IT Troubleshooting
Application Support
Familiarity with Retail Management Software
Ticketing System
Basic LAN/WAN Networking
Windows OS & Microsoft Office
Hardware & Software Installation
Basic SQL (Added Advantage)
Good Communication Skills
Problem-Solving Skills
Maintain customer’s credit discipline and also monitor debtors aging from credit terms given to customers and also adapt and work in a very competitive environment.
Sales incentive will be rewarded based on sales achieved with payment collection under targeted time frame.
Promote products to developer, contractors, distributors, architect and consultants.
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Maintain customer’s credit discipline and also monitor debtors aging from credit terms given to customers and also adapt and work in a very competitive environment.
Sales incentive will be rewarded based on sales achieved with payment collection under targeted time frame.
Promote products to developer, contractors, distributors, architect and consultants.
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Data Tracking & Performance Measurement: Responsible for setting up and monitoring digital advertising tracking systems, in-depth analysis and tracking of CPL, CPC, CTR, CPA, CAC, and other social media engagement metrics to ensure maximum ROI.
Proficiency in Key Tools & Channel Operations: Proficient in using Google Analytics, Canva, Meta Ads platforms, independently manage digital marketing campaigns, and produce analysis reports.
Stay Ahead of Industry Trends & AI Advancements: Familiar with the latest digital marketing evolution trends, capable of skillfully utilizing AI-assisted tools and Meta & Google Performance to accelerate marketing output.
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Maintain patient records with accuracy and confidentiality, including updating personal information, treatment histories, and insurance details.
Assist dental staff with basic chairside duties as needed, such as preparing treatment rooms, sterilizing instruments, and handing instruments to the dentist.
Manage inventory of dental supplies, place orders when necessary, and ensure the reception area and treatment rooms are clean, organized, and well-stocked.
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a) Be the go-to person for day-to-day Epicor ERP support across departments including Purchasing, Inventory, Production, and Finance.
b) Investigate and resolve system or process issues, including transaction history review and data validation, SQL data validation, DMT data uploads and controlled updates, cross department issue resolution.
c) Develop and maintain BAQ reports and dashboards for operational monitoring.
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Identify and recommend improvement to ensure daily operation processes are in compliance with the latest internal controls, policies and procedures and statutory requirements.
Prepare, monitor and review management reports and ensure reports are submitted timely and accurately.
Liaise with purchasers, financial institutions, solicitors and other related parties to ensure proper documentation and early loan releases.
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Ensuring recording data retention and retrieving video footage upon authorized request from time to time. Update CCTV accessing privileges as well required.
Provide assistant and technical support or guidance to cross - functional team members to ensure smooth operations as and when required.
Act under the discretion of the supervisor or superior, especially in complex or critical situations.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Review and maintain cybersecurity policies, standards, and procedures, ensuring alignment with regulatory requirements (e.g., Cyber Security Act 2024, MHA, NCII sector requirements).
Perform and support cybersecurity risk assessments, recommending mitigation or acceptance plans to ensure secure operation of systems and digital platforms.
Coordinate with internal IT team, vendors, concessionaires, and project teams to embed cybersecurity-by-design in all technology initiatives and digital platforms.
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Monitor database systems to identify and resolve performance issues, bottlenecks, and data inconsistencies.
Collaborate with software developers, data analysts, and system administrators to integrate database solutions into applications and systems, and document database designs, configurations, and processes for knowledge sharing and future reference.
Conduct regular backups, disaster recovery planning, and database maintenance activities, stay updated with emerging database technologies and best practices to drive continuous
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