Prepare and maintain structured documentation including process maps, business requirements, functional specifications, meeting notes, and action logs.
Liaise with business users, technical teams, and stakeholders to clarify requirements and ensure alignment throughout project execution.
Design, develop, configure, and maintain automation workflows and digital solutions using RPA and related technologies.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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