Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Compliance: Meeting compliance requirements including fulfilling CPD (Continue Professional Development) hours, adhere to high level of professionalism and other criterias as required by authorities
Client Advisory: Analyse clients’ financial needs and recommend suitable financial solutions including insurance, investment, retirement, debt management, risk management and estate planning.
Continuous Professional Development: Participate in training, coaching sessions, meetings and continuous development programs provided by the company or providers
...
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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Manage cash collection from customers upon delivery, accurately recording transactions and remitting payments according to company procedures.
Maintain the cleanliness and organization of the delivery vehicle, including performing basic checks to ensure its roadworthiness.
Assist with stock arrangement and organization within the warehouse or distribution center as needed, contributing to efficient inventory management.
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Minimum 1 year of experience in Telemarketing
Tele Sales
Good communication and interpersonal skills.
Proficient in Bahasa Malaysia (English is an added advantage).
Self-motivated
disciplined
and results-oriented.
Punctual
Possess your own transportation.
Minimum 1 year of experience in Telemarketing
Tele Sales
Good communication and interpersonal skills.
Proficient in Bahasa Malaysia (English is an added advantage).
Self-motivated
disciplined
and results-oriented.
Punctual
Possess your own transportation.
Support the livestream production team by managing on-screen graphics, lower thirds, and other visual elements as directed by the producer or director.
Help manage and organize content for upcoming livestreams, including preparing scripts, gathering assets, and ensuring all materials are ready for broadcast.
Collaborate with the marketing and content teams to promote upcoming livestreams and analyze post-stream data to identify areas for improvement.
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Livestream Production
Technical Support
Content Moderation
Audience Engagement
Platform Management
Troubleshooting
Communication Skills
Time Management
Team Collaboration
Customer Service