Agensi Pekerjaan TalentConsult Hiring! Full Time Travel Customer Service Agent in Selangor, Earn up to MYR 5,000 - Ricebowl

Handle customer inquiries via chat, email, and phone regarding bookings, cancellations, refunds, and platform-related issues.

Assist customers with flight, hotel, tour, and travel package reservations.

Resolve customer complaints professionally and ensure a positive customer experience.

Liaise with internal teams and travel partners to resolve booking-related issues.

Maintain accurate records of customer interactions and follow up on pending cases.

Ensure service quality and response times meet company standards.

Minimum SPM, Diploma, or Degree in any field.

Fresh graduates are encouraged to apply; customer service experience is an added advantage.

Good communication skills in EnglishandMandarin.

Customer-oriented with strong problem-solving skills.

Able to work in a fast-paced environment and handle multiple tasks.

Comfortable using computers, email, and online systems.