Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Experience Agent - Travel in Selangor, Earn up to MYR 4,700 - Ricebowl

SPM and above

Fresh Graduate Welcome

Good command of M@ndar1n and English, both spoken and written.

Strong communication and interpersonal skills.

Customer-oriented with good problem-solving abilities.

Comfortable handling voice calls and speaking with customers.

Able to work in a fast-paced and target-driven environment.

Handle customer enquiries and provide professional customer service.

Assist customers with product, service and account-related enquiries.

Handle and resolve customer complaints effectively.

Provide accurate information and suitable solutions to customers.

Follow up on customer cases when required.

Maintain accurate records of customer interactions in the system.

Achieve individual and team KPI / performance targets.

Follow company SOPs and service standards.