Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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SQL Accounting Software
Attention to Detail
Organizational Skills
Communication Skills
Time Management
Problem-solving Skills
Production Planning
Administrative Support
Coordinate with the respective Sales Personnel on the delivery and pickup of capital equipment (new, used and rental trucks) activities and ensure all requirements are met.
Coordinate with the respective Sales Personnel in locating suitable rental trucks and ensuring truck accessories are fitted as per Truck Preparation Request (TPR).
Responsible for the monthly stock take at Shah Alam Warehouse and at any third-party locations are carried out and variance analysis reports are submitted to the Finance Department accurately and on time.
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Review & Record Keeping: Monitor guest reviews across booking platforms and maintain accurate digital records of all bookings and maintenance logs.
Strong Administrative Skills: Highly organized with exceptional attention to detail; strong proficiency in Microsoft Excel or Google Sheets for reporting and data entry.
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