4) Reactivate inactive customers through follow-up via phone calls, WhatsApp or emails to generate new business opportunities and strengthen customer relationships.
5) Assist the sales team with administrative duties and document preparation.
6) Experience with online platforms, including e-commerce marketplaces, digital marketing, social media, and website management, is an added advantage.
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Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
Administrative & Executive Support
Organization & Time Management
Communication & Coordination
Documentation & Record Management
Confidentiality & Attention to Detail