Maintain accurate and timely updates in HIMS (Housing Integrated Management System) for purchaser data, SPA status, billing, and collection, and maintain orderly filing/e-filing, proper documentation, prompt payment processing, and imposing late payment interest when required.
Maintain good working relationships with business associates and clients, manage correspondence, keep proper records, and coordinate meetings, appointments, flights, and travel arrangements.
Develop and maintain strong client relationships through regular communication, understanding their business needs, and proactively offering solutions.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。