Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。
Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题,并向客户及时汇报最新情况。
Assist in coordinating final rectification works and outstanding items before project handover.协助协调项目交付前的整改工作及未完成事项。
...
Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Social Media Management: Manage our social media platforms, creating engaging content to market properties, attract potential clients, and build our brand's online presence.
Client Communication: Maintain open and regular communication with clients, providing updates on property listings and market trends, and responding promptly to inquiries.
Marketing Campaigns: Collaborate with the marketing team to create marketing materials, including brochures, flyers, and online listings, to effectively promote our properties.
...
Good communication and interpersonal skills.
Basic knowledge of Microsoft Office
especially Microsoft Word and Excel.
Good organisational and time-management skills.
Detail-oriented
responsible and willing to learn.
Able to maintain confidentiality when handling employee and company information.
Able to work independently and as part of a team.
Accounts Payable
Accounts Receivable
Bank Reconciliations
Data Entry
Invoicing
Bookkeeping
Attention to Detail
Record Keeping
Spreadsheet Software
Communication Skills
Time Management
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Human Resources Management
Payroll Processing
Administrative Support
Office Management
Recruitment
Employee Relations
Record Keeping
Organizational Skills
Time Management
Communication Skills
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
...
Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service
Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
...