Maintain and update customers' satisfaction surveys with appropriate follow-up and to follow up with the Company’s Sales Advisors on their respective customers;
To co-ordinate and communicate with UMW Toyota Motor’s operating divisions on day-today business operations relating to customer relations, after-sales services and other relevant activities;
To assist the Company’s Outlet Manager in the daily operations and administration of all Customer Satisfaction (CS) / Customer Retention (CR) activities including co-ordination with the Sales Advisors and Service Advisors;
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