Serve as the main point of contact for external regulatory authorities and internal teams on regulatory matters.
Oversee daily QC testing for physical, chemical, and microbiological parameters for raw materials, packaging materials, in-process samples, and finished products.
Establish, review, and maintain QA documentation, including Standard Operating Procedures (SOPs), Certificate of Analysis (CoA), Batch Production Records (BPR), and product specifications.
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Monitor customer accounts for overdue payments and initiate collection efforts through phone calls, emails, and payment reminders.
Reconcile customer accounts and resolve any discrepancies or disputes related to invoicing or payments, escalating complex issues to senior team members.
Prepare and maintain accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with customers.
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Monitor customer accounts for overdue payments and initiate collection efforts through phone calls, emails, and payment reminders.
Reconcile customer accounts and resolve any discrepancies or disputes related to invoicing or payments, escalating complex issues to senior team members.
Prepare and maintain accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with customers.
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To manage the sales pipeline and forecast accurately, providing regular updates and reports to the management / director.
To coordinate with internal departments, including calibration services, operations, and customer support, to ensure seamless delivery and fulfillment of customer requirements.
To participate in industry events, trade shows, conferences, and networking activities to build brand awareness and generate leads.
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Transmittals & Workflow: Receive, track, and distribute QA/QC submittals between internal engineering teams, subcontractors, main contractors, and the Consultant / Employer's Representative.
Compliance & Audit Prep: Assist the QA/QC Manager/Engineer in preparing documentation for internal quality audits, client audits, and statutory/regulatory compliance checks.
Handover & Handover Dossier: Help compile, index, and archive Final QA/QC Dossiers, As-Built documentation, and Handover Packages for sectional completions.
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Prepare documentation and coordinate internal and external audits for FSSC 22000, HACCP, and MESTI certification.
Assist in the implementation, maintenance, and continuous improvement of FSSC 22000, HACCP, and MESTI management systems.
Oversee the daily operations of the QA/QC Department to ensure product quality, good hygiene practices, and food safety standards are consistently maintained.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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