Customer Support
Communication Skills
Problem Solving
Product Knowledge
Data Entry
CRM Software
Active Listening
Time Management
Empathy
Complaint Handling
Multitasking
Teamwork
Proficient in Microsoft Office applications
particularly Excel and Word.
Strong data entry and administrative skills with a high level of accuracy.
Good customer service and communication skills.
Attention to detail and accuracy in handling documents and records.
Knowledge of DO processes
invoicing
and AR collection is an added advantage.
Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
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Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
Ensure pro-active customer management in all customer interactions.
Conducting and leading investigation with business areas as well as ensuring that service recovery guidelines and payouts are in line with CAAP and Customer Relations Compensation Matrix.
Seek validation and approval for all letters and claims to customers assigned, based on CAAP (Corporate Approving Authority Policy).
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Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
To exceed customers expectation in terms of customer service & accurate information.
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