Sunsuria Shared Services Sdn. Bhd. Hiring! Full Time Customer Service Officer in Selangor - Ricebowl

Diploma/Certificate in Hospitality, Tourism, Communications, or related field (fresh grads are welcome).

First Aid license is an advantage.

Friendly, proactive, service-oriented, professional appearance.

Good communication in English & Malay (Chinese is an advantage).

Organised, accurate in handling redemptions/logs.

Able to work shifts, weekends, public holidays, and late nights for events.

Welcome and assist visitors professionally.

Provide information on stores, facilities, events, and promotions.

Handle customer redemptions, lost & found, and loan services (wheelchairs, strollers).

Collect feedback, assist with complaints, and give first-level support.

Support marketing campaigns and promote mall activities.

Manage mall enquiry emails, forward issues to relevant departments.

Maintain a tidy, well-stocked concierge desk.